Return & Exchange Policy

Convenient, Easy & Hassle-Free

At 123onlineshop.com, customer satisfaction is our top priority. We are committed to providing quality products and a smooth shopping experience.

In case you receive an incorrect, incomplete, defective, or damaged product, you may request a return, exchange, or refund in accordance with the terms outlined below.

Return Eligibility

A return or exchange request must be submitted within 10 days of receiving your order.

A product will be eligible for return or exchange if:

• The product received is incorrect or incomplete.
• The product is defective or damaged.
• The product is unused, unworn, and unwashed.
• The product is in the same condition in which it was delivered.
• All original tags, accessories, and packaging are included.
• A valid order number, receipt, or other proof of purchase is provided.

123onlineshop.com reserves the right to reject any return or exchange request if the product has been used, washed, damaged after delivery, altered, or returned without its original tags, packaging, accessories, or other components. Requests involving misuse of the Return & Exchange Policy may also be declined.

How to Request a Return or Exchange

To submit a return or exchange request, please contact our Customer Support team.

Call or WhatsApp: 0311-1008777

When contacting us, please provide the following information:

• Your order number.
• Your registered phone number or email address.
• Clear photos or a video showing the defect, damage, incorrect item, or missing components.
• A brief explanation of the issue.

Providing complete information will help our team review and process your request more efficiently.

Return Shipping Process

Once your return or exchange request has been registered and approved, our Customer Care team will guide you through the return process.

Depending on your location and the nature of the request, you may be required to:

• Drop off the product at the nearest designated drop-off point.
• Wait for collection through our pick-up service, where available.

Please note that the pick-up service is available only in selected areas.

A return shipment may take approximately 3 to 4 working days to reach our return facility.

Inspection and Approval

Once the returned product is received, our team will inspect it to verify that it meets the eligibility conditions mentioned above.

After the inspection, you will be notified about the approval or rejection of your refund or exchange request. The final resolution will depend on the condition of the product, the nature of the issue, product availability, and the option selected by the customer.

Refunds

Once your return has been inspected and approved, 123onlineshop.com will initiate the refund to your confirmed payment method within 24 hours.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank, payment method, or payment service provider.

Exchanges

Once an exchange request has been approved, the replacement product will be dispatched subject to availability.

Exchange orders are normally delivered within 3 to 5 business days after dispatch, which is the same as our standard delivery time.

Customers may exchange the approved product for another product of equal value to the original order. If the requested replacement is unavailable, our Customer Support team will guide you regarding the available options.

Important Notice

Products that do not meet the return conditions, are returned after the 10-day period, or are sent without prior approval from our Customer Support team may not be accepted.

Thank you for shopping with 123onlineshop.com. We value your trust and look forward to serving you again.