Terms & Conditions

123onlineshop.com have a priority aim to enhance the experience of our valuable customers. We want you to be completely happy with your purchase and strive to deliver the best products possible. If, for some reason, you are not satisfied with your purchase, you may return it for an exchange or refund using the process below.

Returns policy:

Any product/item can be returned or exchanged if it is incorrect, incomplete, defective, or damaged within 10 days after delivery.

123onlineshop.com reserves the right to reject a return request found misusing our generous returns policy or a product received with missing tags and other components.

Conditions for return or exchange:

• The product must be in the same condition as delivered, unworn, unwashed, and without any flaws.
• The product must include the original tags with the original packaging.
• Your item needs to have the receipt, order number, or proof of purchase.

Procedure for returns or exchange:

You can return your product easily through using these mediums mentioned below.

Via call or message

You can call or message our customer services department on this number: +92 3111008777. You can talk to our customer support agent for details.

Note: Please include the following information while contacting us through any medium:

• Order number.
• Phone number/email ID.
• Video or photo of the faulty product.

Shipment method for return or exchange:

Once you have created your return request as described above, our customer care team will guide you to ship the product/item back to origin. Depending on the situation, you will either take your product/item to the nearest drop-off point or wait for the collection by our pick-up service if it is available in your area. Our pick-up service is only available in selected areas. It may take 3–4 working days for your return shipment to arrive at origin.

Refunds or exchange policy:

Once we receive your item at origin, we will notify you about the status of your refund or exchange after inspecting the item. Although it depends on the criteria of the product and your choice, the product is refundable or exchangeable.

Refunds:

Once your return is approved, we will initiate a refund to your preferred payment method within 24 hours.

Exchange:

Transit time for the exchange shipment is the same as our standard delivery time (3 to 5 business days) from the time the exchange is shipped. You will be entitled to get an exchange of an equal value to your original order.

Taking care of your skin is completely your responsibility.

Skin care is very important. Do ensure that your skin is compatible with the product before using it. We are clearly stating that 123onlineshop.com is not responsible for any consequences. It is recommended that before using any product, always apply a small portion to test and make sure that your skin has no issue with the product. If you find any problem, you can request a refund of the paid amount excluding delivery charges.

Thank you for being with 123onlineshop.com.